Shipping, Terms & conditions
At A New Story you can pay with Dankort, Mobile Pay, Visa, Visa/Electron, Mastercard, and Paypal. All prices are in DKK and include 25% VAT, unless the item is for a non-EU country. Money will not be withdrawn until products is being shipped
We ship all orders with Post Nord.
The shipping fee will appear at the order confirmation before payment.
Denmark: Free delivery on purchases over 500 DKK. For purchases under 500 DKK there will be a shipping fee at 34 DKK
EU Countries: Free delivery on purchases over 1300 DKK. For purchases under 1300 DKK there will be a shipping fee at 160 DKK
Rest of the world: Free delivery on purchases over 2250 DKK. For purchases under 2250 DKK there will be a shipping fee at 230 DKK
If the product is damaged when you receive it, please report it to the selected provider immediately
or within 2 days of receipt and return the item to us. A New Story is not responsible for goods damaged during transportation. We always pack orders safely to minimize risk of damage during
Normal estimated delivery time in Denmark is 1-4 weekdays.
WHERE IS MY PACKAGE?
If your package doesn't show up please contact us by phone +45 22742992 or write us an email at firstname.lastname@example.org
At A New Story you have 30 days full refund if you regret your purchase or are not satisfied with the goods.This does not include special-order items with personalized text, these types of products can't be returned.
The possibility to return expires 30 days after the day you;
a) receive your product
b) receive the last product, if you have an agreement on several items that have been ordered in one order, but sent individually.
HOW TO RETURN
Notify us by email email@example.com or on the phone (+45) 22742992, within a maximum of 30 days of receiving your order, if you want to return something. Send your items back to us within 14 days from your notification.
Return address: A New Story, Mikkels Banke 17, Karrebæksminde, Denmark
Please make sure that the items are safely packed. If the items you would like to return aren't received in the same condition as you received it, a deduction can be made in your refund similar to the decrease of the value of the items. The return shipment cost must be paid by you, and is not covered by A New Story. Once we have received the returned products and checked that they are in proper condition, we will process the refund.
RETURN OF GIFTS
If you have received a gift from anewstory that you want to return, we can exchange it for another item of equal value within 30 days from the day you received the gift. If you find a product that is more expensive, you have the option to pay the difference and have it sent instead, in that case please contact us and we will help you. It is not possible to have the amount of the gift refunded.
The shipment costs must be paid by you, and is not covered by A New Story.
Products purchased at anewstory.dk have a 24 month warranty that covers errors or defects counting from the day the product was received. It is important that you inform us within a reasonable amount of time after discovering an error or defect. When you return the product please enclose a detailed description of the reason for your return. A legitimate warranty claim entitles you to either have the product repaired or get a price reduction or a refund, depending on the specific situation. If the warranty claim is legitimate, we will refund your shipping costs. To get your shipping costs refunded please make sure to get a receipt. Products are not covered by warranty if the error or defect has been caused by the customer, for instance as a result of incorrect use or harmful behavior.
When you place an order at anewstory.dk you will be asked to provide your name, address, telephone and email. A New Story is responsible for safe storage of this information. We respect your privacy and will never misuse or sell your information to any third part. Therefore all information is strictly confidential and is treated with the highest respect according to the consumer and data protection legislation.
CUSTOMS AND VAT
If you order from an EU country you pay VAT but there will be no customs due to the rules of free movement of goods. If you make an order from a country outside the EU, there can be added local taxes and customs which we can not be held responsible for. If this is the case, you will be contacted by the shipping firm. Be aware that this may delay the shipment because the goods are held in customs. It is your responsibility to contact the shipping company and pay the extra costs
If you wish to complain about your product please contact: firstname.lastname@example.org or by phone +45 22742992 between 9.30 to 14.00 on weekdays. If an agreement can't be found you can also hand in your complain to the EU commissions online complaint unit at ec.europa.eu/odr.
Terms and conditions have been updated 1.04.2020